General information

Normally a travel agent or an airline is the first point of contact when planning a journey or a flight. Here you will receive all the information you need on support facilities available during your journey. If you require special assistance, your airline will arrange for all the help required at the airport.

Unfortunately we cannot list all the procedures adopted by individual airlines here. But we do recommend the following approach:

• Inform your doctor about the journey you are planning to make. He or she will point out any possible risks and tell you about courses of action and behaviour.
• Ask your airline if somebody needs to accompany you.
• Clarify you disabled status with the booking organisation and the help that you will require at the departure airport, in the aircraft, at any possible stopovers and at your destination.
• Check that you have the necessary medical certificates.
• You should get in touch with your airline again one day before your departure and check that the airline has arranged for your requirements for the flight.